WHO IS YOUR PREFERRED SHIPPER FOR HOUSE OF HOUNDS?

We hold accounts with both Australia Post and DHL for all of our House of Hounds orders and admin sent nationally and internationally.

AND YOU SHIP INTERNATIONALLY?

We feel that House of Hounds products deserve to grace the pooches of not just Australia but the rest of the world and so have committed to sending your goods on a flat rate of $30.00 wherever you are via our preferred shipper DHL. Orders can take 3 days to one month pending your destination but your tracking number will always keep you informed as to where your goodies are.

HOW MUCH DOES SHIPPING COST?

We know from websites that we engage and shop online with that shipping can be the deciding factor as to whether you decide to make that final purchase or not. We at house of hounds did some website research and went out of our way to gain quotes from both of our preferred shippers and feel that we are doing the right thing by offering standard shipping services at flat rates pending your destination & PRODUCT PURCHASED: *CONDITIONS APPLY

FREE Standard postage within Australia for orders over $100 

Standard postage within Australia on orders under $100 - $10

Standard postage to New Zealand - $15

Standard postage to the rest of the world - $30

Please refer to the Shipping section in our FAQ's for full delivery details.

DOES THAT INCLUDE WILDWASH PRODUCTS, PARTICULARLY IF I ORDER MULTIPLE BOTTLES FROM OVERSEAS?

UNFORTUNATELY OUR WILDWASH PRODUCTS DO INCUR EXTRA COSTS DUE TO THEIR WEIGHT, PARTICULARLY IF YOU ARE ORDERING MULTIPLE BOTTLES.  WHEN YOUR ORDER HITS OUR CART IT WILL BE AUTOMATICALLY CHARGED AT STANDARD POSTAGE. HOWEVER, SHOULD THE WEIGHT OF YOUR GOODS EXCEED THE STANDARD POSTAL CHARGES, YOU WILL BE E-MAILED A CONSENT NOTE FOR AN EXTRA CHARGE TO BE INCURRED GUIDED BY WEIGHT AND DESTINATION.

WOOF OF APPROVAL – NOW THAT MY SHIPPING HAS LEFT HOW LONG WILL IT TAKE TO ARRIVE?

Every order is packed to pur-fffection and we promise to get you House of Hounds order out to you as soon as possible. Our aim is to process your order in 1 business day but please note that if your order is received after 3pm Eastern Standard Time it will go on next day’s truck. If the order is processed on the weekend whilst we are out surfing or skating – it will be sent on the following business day. Please also allow for long weekends.

Australia Post have let us know that general delivery times are between 2 & 5 business days (exception of christmas & peak periods) within Australia with rural areas taking a little longer (especially when mother nature reaks her havoc and lashes her wrath on you poor hounds). Please allow up to a month 4 weeks for international deliveries.

WILL I RECEIVE A TRACKING DEVICE?

Yes you will – pooches are the biggest snoops anyway aren’t they? Your tracking order number will be sent via e-mail and tracking of the parcel will then be available through Australia post or DHL. For international orders please don’t confuse your consignment number with the tracking number – easy mistake to make.

I HAVE A VERY BUSY LIFE AND AM NEVER HOME, WHAT IF MY ORDER ARRIVES WHEN I’M NOT HOME? DOES IT REQUIRE MY AUTOGRAPH?

2 mins of fame necessary pooches – yes your autograph is required. As we provide standard postage for all of our orders, this is mandatory but don’t stress – if you aren’t home - a postal card will be left in your letter box informing you of your delivery and that cute little calico bag containing amazing House of Hounds goods waiting for your paws.   Head on down to your local post office or agency where it can be picked up during business hours. International orders will receive a calling card and a request to reschedule your delivery for a time that suits you to receive you goodness.

HOUSE OF HOUNDS RETURNS POLICY

House of Hounds expects that the returns form that is included within your purchase will be filled out with details required for a full refund or an exchange.

We will not accept returns for full refund or exchange on Hollywood collars product. Please see our faq’s for more information.

We will accept goods that are returned for a full refund or exchange within 14 days of receipt of delivery within Australia and overseas. Items not received within 14 days of receipt of delivery will not be accepted for full refund or exchange.

Merchandise must be in n original saleable condition and not in any way or form washed, used in any way and with all original tags attached to hardgoods and apparel. All purchases on sale goods are final and cannot be returned for full refund or exchange. All return shipping is payable by customer unless the item is faulty as explained in our terms and conditions.

Return shipping will only be credited to you the customer if House of Hounds deems an item faulty and/or it’s suppliers. This will be credited to your nominated credit card. Please note that return shipping will not be credited for goods purchased by wrong choice, colour, or change of mind. House of Hounds and/or its suppliers reserve the right to make final judgment on returned items and deny if need be a return should it not meet the above criteria.

If you are returning an item please be aware that house of hounds takes no responsibility for missing or lost goods if the items aren’t sent by a traceable method and with tracking details.

For more information on our returns policy: please return to our terms and conditions or contact customercare@houseofhounds.com.au

 

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